It’s Wedding Award Season - this months blog is all about The Vows.
The Scottish Vows Awards are the wedding industry equivalent of the Oscars. Here’s why Opus are proud to be nominated for best Bridal Retailer in Scotland 2018 and an insight into what’s involved.
VOWS 2017 Winners
Established in 2005 they recognise and reward companies within the Scottish wedding industry which deliver customer service of the highest standard. Suppliers are only eligible for The Vow Awards if nominated by their customers, in which there is a strict protocol and only one vote per wedding permitted with votes checked and verified. Since the awards began in 2005 Opus Couture has been nominated every year by our brides, with us winning our best bridal retailer in 2017, 2010 and 2006. In 2016 we were awarded the prestigious judges award, ‘Outstanding Achievement’. We truly appreciate our brides taking the time to nominate us and it is the ultimate thank you for our team in recognising their outstanding customer service and dedication.
Once voting closes a shortlist for each category is announced. Making the shortlist is dependent on the strength of customer scores and ranking and through the customer service skills provided by customer testimonials.
“Year after year they have illustrated the lengths that they have gone to in order to ensure the highest level of customer service is maintained,” said the judges. “They have proven themselves to be forward thinking and proactive. Their energy to satisfy their customers and deliver at the highest level seems to know no bounds. Every year they have invested in their staff and in their facilities to ensure their standards of service are maintained.” Judges Comment
Once a supplier reaches the shortlist they then have to submit a Business Review Form to the judging panel. This is a detailed account of business strategy and business achievement over the past 12 months. This year we are exceptionally proud of our ‘Be Beautiful’ Campaign which embraces kindness, passion and joy with the intention of empowering every woman to be the best they can be. We’ve also introduced a new online customer contact system offering many benefits to our brides including the convenience of booking appointments online, appointment reminders, pre-appointment interviews and feedback opportunities.
Business Review Forms are submitted mid September then its a nervous wait until the award night in November to find out if we have been successful. We had an amazing night last year and can’t wait to find out if we’ve been successful again this year. We are delighted to be nominated and thank you to each and every one of our brides for making our jobs so rewarding, we love being a part of your journey and we hope we make you feel as special as you deserve to be on your wedding day.